Refund policy

At Velora Wellness, the quality of our products and the safety of our customers are our top priorities.

30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

Because Velora is a dietary supplement, strict health and safety regulations apply. To be eligible for a return, your item must be:

 In the same condition that you received it.

 Unopened, unused, and in its original packaging with the safety seal completely intact.

Note: For health and safety reasons, we cannot accept returns or issue refunds for bottles that have been opened or where the safety seal has been broken.

Damages and Issues

Please inspect your order upon reception. If your package arrives damaged, defective, or if the safety seal is broken upon delivery, please contact us immediately at support@velorawellness.shop with a photo of the damaged item so we can evaluate the issue and make it right immediately.

How to Initiate a Return

To start a return, please contact us at support@velorawellness.shop with your order number. If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 3–5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.